https://community.ee.co.uk/t5/EE-app-and-website/Missing-account-in-app/m-p/1608673#M68449 <P>Did it get sorted they have done it to me too</P> Tue, 24 Mar 2026 04:42:05 GMT Celitaaaa 2026-03-24T04:42:05Z https://community.ee.co.uk/t5/EE-app-and-website/Missing-account-in-app/m-p/1595226#M67379 <P>Hi, all my accounts and details are missing from the app and when I try to link them it just says there is a problem. Tried reinstall refresh password but nothing works. Tried calling 150 put just get passed from bot to not with no help. Looking to upgrade two devices but EE don't appear to want my money. Any ideas?</P> Wed, 14 Jan 2026 16:47:22 GMT https://community.ee.co.uk/t5/EE-app-and-website/Missing-account-in-app/m-p/1595226#M67379 Slugcatcher 2026-01-14T16:47:22Z https://community.ee.co.uk/t5/EE-app-and-website/Missing-account-in-app/m-p/1595255#M67383 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4928553">@Slugcatcher</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having setting up your account in your app, and I can appreciate how frustrating this must be. If you <A href="https://ee.co.uk/help/contact-ee" target="_blank">reach out to our team</A> and choose option 2 to speak with someone, and then select 'Billing' your should be able to speak with someone who'd be happy to help.</P> <P>Rach</P> Wed, 14 Jan 2026 18:59:12 GMT https://community.ee.co.uk/t5/EE-app-and-website/Missing-account-in-app/m-p/1595255#M67383 Rach_H 2026-01-14T18:59:12Z https://community.ee.co.uk/t5/EE-app-and-website/Missing-account-in-app/m-p/1608673#M68449 <P>Did it get sorted they have done it to me too</P> Tue, 24 Mar 2026 04:42:05 GMT https://community.ee.co.uk/t5/EE-app-and-website/Missing-account-in-app/m-p/1608673#M68449 Celitaaaa 2026-03-24T04:42:05Z