https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-account/m-p/1608321#M68440 <P>I am a mobile customer and yesterday I also switched my home broadband to EE, now I can't access any online account or app, it asks my to link my broadband and phones but when I try it says I have multiple billing accounts.&nbsp;</P><P>&nbsp;</P><P>Is the only way to fix this to call CS, didn't really want to do that</P> Sat, 21 Mar 2026 15:18:47 GMT Clareycakes 2026-03-21T15:18:47Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-account/m-p/1608321#M68440 <P>I am a mobile customer and yesterday I also switched my home broadband to EE, now I can't access any online account or app, it asks my to link my broadband and phones but when I try it says I have multiple billing accounts.&nbsp;</P><P>&nbsp;</P><P>Is the only way to fix this to call CS, didn't really want to do that</P> Sat, 21 Mar 2026 15:18:47 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-account/m-p/1608321#M68440 Clareycakes 2026-03-21T15:18:47Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-account/m-p/1608389#M68442 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4963296">@Clareycakes</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you are getting an error when trying to link the accounts, you would need to speak to our <A href="https://ee.co.uk/help/contact-ee" target="_blank">customer service guides</A>.</P> <P>They'll be able to view your accounts and try to get them linked for you. If they aren't able to, they can raise a ticket to get it resolved for you.</P> <P>Michael</P> Sun, 22 Mar 2026 08:38:50 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-access-account/m-p/1608389#M68442 Michael_D 2026-03-22T08:38:50Z