https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-link-my-device-via-the-website-or-app/m-p/1608046#M68434 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4430949">@Ianwoodshome</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you've been having with your online account, and that this hasn't been resolved when speaking with our team previously. I'm confident that the team will be able to help you get this sorted soon, so that you can see the details you need moving forward.</P> <P>Rach</P> Thu, 19 Mar 2026 15:34:25 GMT Rach_H 2026-03-19T15:34:25Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-link-my-device-via-the-website-or-app/m-p/1607762#M68426 <P>I've not been able to access my EE account for months, despite numerous communications with EE support and an escalation to the '<SPAN>specialist technical team'</SPAN>. I'd be interested to know if anyone else has had this problem or experienced EE's inability to resolve technical faults.</P><P>This is the error message returned when I try to link my device via the website or app:</P><DIV class="">&nbsp;</DIV><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-03-18 083523.png" style="width: 598px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41949i2FBDB9B5AEBA6920/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-03-18 083523.png" alt="Screenshot 2026-03-18 083523.png" /></span></P> Wed, 18 Mar 2026 08:39:41 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-link-my-device-via-the-website-or-app/m-p/1607762#M68426 Ianwoodshome 2026-03-18T08:39:41Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-link-my-device-via-the-website-or-app/m-p/1608046#M68434 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4430949">@Ianwoodshome</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you've been having with your online account, and that this hasn't been resolved when speaking with our team previously. I'm confident that the team will be able to help you get this sorted soon, so that you can see the details you need moving forward.</P> <P>Rach</P> Thu, 19 Mar 2026 15:34:25 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-link-my-device-via-the-website-or-app/m-p/1608046#M68434 Rach_H 2026-03-19T15:34:25Z