topic Phone number change inquiry in EE app and website

Phone number change inquiry

Winston530 — Tue, 17 Mar 2026 14:25:32 GMT

My iPhone bearing the number *********** is currently not working.

can I please exchange this phone for a new ee iphone with the number ***********

thank you

[Mod edit: Removed phone number and name, edited title]

Re: Phone number change inquiry

Winston530 — Tue, 17 Mar 2026 07:24:42 GMT

change iPhone with number *********** due to my phone not suitable.anymore.

add to my account iPhone with number on EE to my account with phone number *********** please.

Thanks

Maurice ***********

[Mod edit: Removed PII]

Re: Phone number change inquiry

Ali_A — Tue, 17 Mar 2026 09:23:56 GMT

Hi @Winston530

Are you looking to change your phone and mobile number, or are you looking to put your existing SIM from the non-working phone into the working phone that you already have with a different number?

You can swap SIM cards between devices without a problem, as long as the device you're looking to use is unlocked to work on EE/all networks.

Alternatively, if you're outside of your minimum term or on a SIM only contract, you could look at upgrading your device to a new iPhone.
You can also contact Customer Service for your replacement options as well as changing your number.

Ali