topic Re: Unable to login to App` in EE app and website

Unable to login to App`

smartiekid — Mon, 09 Mar 2026 19:10:31 GMT

When I attempt to login using the mobile phone app. I go through the process of entering my Email address, then my password, then the verification code it sends to my phone.

It then goes back to the screen with the login or create account options. No error message, nothing. It's just a slow, frustrating loop.

Re: Unable to login to App`

Michael_D — Tue, 10 Mar 2026 08:44:03 GMT

Hi @smartiekid

Thanks for coming to the community.

If you haven't already, please try to uninstall and reinstall the app to see if that lets you get any further.

It is also worth trying to login through the EE website, just to see if your account is working as expected.

If you continue to see the same thing happen, give our tech guides a call, and they can look into this further for you.

Michael

Re: Unable to login to App`

RD1104 — Fri, 13 Mar 2026 11:47:40 GMT

Did you find a solution to this? I am having the exact same issue with the constant verification loop. I've updated all my details, everything is correct, reinstalled the app, same issue every time. Really frustrating.

Re: Unable to login to App`

Leanne_T — Fri, 13 Mar 2026 14:03:35 GMT

Hi there @RD1104

Thanks for coming to the community.

If the app keeps going back to the verification screen, we would need to get this looked into and see what could be causing this. If you get in touch with our mobile care team they will be happy to help get this checked and let you know what is needed to get this resolved.

Leanne.