topic Re: EE live chat in EE app and website

EE live chat

Ashton21 — Wed, 11 Mar 2026 17:11:48 GMT

Hi, so I called EE at number 150 about buying something on finance and they told me to go to online live chat to get help and I can’t find it? From what I’ve read you need to be paying a monthly bill to talk to you online. I NEED HELP ON SOMETHING SO SOMEONE GET BACK TO ME AND HELP PLEASE THANJS

Re: EE live chat

XRaySpeX — Wed, 11 Mar 2026 17:23:30 GMT

Yes, @Ashton21 , you need to be an existing contract cust. in order to use Live Chat from the app.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone EE. If it's about buying something from EE, try calling EE Sales on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: EE live chat

Northerner — Wed, 11 Mar 2026 17:34:21 GMT

Hi @Ashton21

If you want finance you'll need to apply as there is no other way to consider your application.

Thanks