topic Internet in EE app and website

Internet

Sammie2026 — Wed, 11 Mar 2026 00:48:32 GMT

WiFi isn’t working a

Re: Internet

Lesley_W — Wed, 11 Mar 2026 09:34:35 GMT

Hi @Sammie2026

Welcome to our community.

Can you tell us a bit more about the problems you are having and we'll do our best to help.

Lesley

Re: Internet

Chris_B — Wed, 11 Mar 2026 13:48:34 GMT

@Sammie2026 Is it WiFi or cellular data that’s not working? WiFi is a signal given off from a router that your device connects too. Cellular data is a signal given off from EE mobile network that your device connects too.

Re: Internet

XRaySpeX — Wed, 11 Mar 2026 17:35:41 GMT

@Sammie2026 : What is the name of the model of the router you are connected to?