topic Re: Mobile Plan not showing on app or online in EE app and website

Mobile Plan not showing on app or online

Elev1 — Tue, 10 Mar 2026 11:59:29 GMT

I took out a sim at the beginning of December haven’t been able to see anything on the app or online it says iv already linked the number. I have contacted EE on numerous occasions to be told that it’s a small issue but timescale on when it will be fixed. I was told at first to wait as I was a new customer but it’s been 3 months since iv joined and still can’t see anything. Going on holiday soon abroad so would really like it to be fixed. Anyone still having the same issue?
thanks

Re: Mobile Plan not showing on app or online

Leanne_T — Tue, 10 Mar 2026 13:49:50 GMT

Hi @Elev1

Thanks for coming back to the community.

I'm sorry this has not been resolved for you and you have been in touch multiple times.

Please follow the advise provided on your other post here for re-opening a complaint and one of the team will get in touch with you to discuss the account with you.

Leanne.

Re: Mobile Plan not showing on app or online

Elev1 — Tue, 10 Mar 2026 15:06:31 GMT

Iv just done a complaint online

Thanks
Stacey
Sent from my iPhon

[mod edit: removed personal details]

Re: Mobile Plan not showing on app or online

Leanne_T — Tue, 10 Mar 2026 15:07:57 GMT

Thanks for letting me know @Elev1

I hope this is sorted soon and you have a lovely holiday.

Leanne.