topic Re: Ee cyber security app not working in EE app and website

Ee cyber security app not working

mitchmitchelloc — Thu, 05 Mar 2026 15:51:57 GMT

Cyber security app not opening or working.

Re: Ee cyber security app not working

Schockwave — Thu, 05 Mar 2026 16:40:29 GMT

Hello @mitchmitchelloc ,

Welcome to the community,

What do you mean by it not opening or working? Have you registered it?

Re: Ee cyber security app not working

mitchmitchelloc — Thu, 05 Mar 2026 17:21:48 GMT

Have been using for about a year, when you try to open the app the screen
just goes blank. As I have paid for the app I don't want to delete the app
and still be paying for it.
Thanks

Re: Ee cyber security app not working

Ryanmw — Thu, 05 Mar 2026 20:21:51 GMT

I'm currently having the same issue, saying my information has been found on the dark web. Click on it and the app is just a white screen

Re: Ee cyber security app not working

mitchmitchelloc — Thu, 05 Mar 2026 21:08:48 GMT

Glad it's not just me. Hopefully can get it sorted as have previously had
my phone hacked hence the cyber security.

Re: Ee cyber security app not working

Chris_B — Fri, 06 Mar 2026 08:10:58 GMT

Try clearing the device history and cookies and see if that works or and delete the app, restart your device and then reinstall the app and sign back in.

Re: Ee cyber security app not working

Cubanthighs — Fri, 13 Mar 2026 16:14:56 GMT

Im also having the same issue

Re: Ee cyber security app not working

Debbie_G — Sat, 14 Mar 2026 09:35:49 GMT

Hi @Cubanthighs.

Thanks for coming to the community.

If you're having trouble accessing the EE Cyber Security app, please get in touch with our customer support team. They’ll be able to check your account and help get this sorted.

Debbie