topic Re: cant access my account properly in EE app and website

cant access my account properly

Sambo74 — Thu, 05 Mar 2026 12:53:39 GMT

For a few weeks now I have been unable to access my account properly. I.e i cant view bills, account info, etc etc.

this happens whether I'm on my phone (using app or website) or if I'm on my laptop.

Often when i try to use the app i have to make several attempts to actually log in - its like its repeating itself on the info it wants. IF i actually manage to login I then still CAN'T access any information that I need or want.

I've tried uninstalling and reinstalling the app but its made no difference.

It's all very frustrating and i'm not sure what to do next.

Help wanted, preferably from an EE representative.

Re: cant access my account properly

Northerner — Thu, 05 Mar 2026 12:53:50 GMT

Hi @Sambo74

Best calling EE CS on 150 and speaking to technical support.

It maybe deleting your online account and registering again might be an option.

Thanks

Re: cant access my account properly

Sambo74 — Thu, 05 Mar 2026 13:00:11 GMT

I've had the same problem so its definitely not just you; so frustrating isn't it.

whilst I know I can check the amount of my bill by texting 150 Id like to be able to access all my other relevant information.

I'm having the issue with both the app and the website

i hope they get it sorted soon

Re: cant access my account properly

Sambo74 — Thu, 05 Mar 2026 13:01:28 GMT

Thanks, i'll give it a try - fingers crossed