topic Re: App doesn’t work in EE app and website

App doesn’t work

Kmcorky — Wed, 05 Mar 2025 04:15:17 GMT

I’m trying to link my new broadband to the EE app (new customer) but when I either Link or do tracking it bugs out and errors. My internet starts today and I would like to look at my account and bills etc. online chat said wait 24 hits that was a week ago and EE shop simply said the app was rubbish

Re: App doesn’t work

Chris_S — Wed, 05 Mar 2025 09:14:54 GMT

Hi @Kmcorky It's great news that you've taken out our broadband, Thank you for choosing us to be your provider.

I'm sorry to hear that you're having issues linking your broadband with your My EE account.

What error messages do you get when you try to link it up?

Chris S

Re: App doesn’t work

Kmcorky — Wed, 05 Mar 2025 10:22:59 GMT

When I do tracking I get this:

Some internal error occurred

E00001: Service Error. User Reference is REF20250305-1739248276903.

When I link it says info not correct but it is

Re: App doesn’t work

Chris_S — Wed, 05 Mar 2025 10:49:30 GMT

Thanks for letting me know @Kmcorky

Have you tried to clear the cookies and cache from your browser or using another browser, or another device?

Chris S

Re: App doesn’t work

JEH6 — Tue, 03 Mar 2026 18:38:36 GMT

I am getting the same error and have tried everything you have suggest but I am still getting the same error.

Re: App doesn’t work

Linzi_H — Wed, 04 Mar 2026 08:07:26 GMT

Hi @JEH6

Welcome to the Community.

If you've tried Linking Your EE Products To Your EE ID and are still facing errors, then please call our team directly, and they'll be able to help you get this sorted.

Linzi