topic Re: App crashes at login in EE app and website

App crashes at login

The_Crone84 — Fri, 27 Feb 2026 20:17:44 GMT

what has happened to the app? for months now i have not been able to login. i do the required verification steps and then it just goes right back to the 'log in to ee' start point!

Re: App crashes at login

Northerner — Fri, 27 Feb 2026 20:50:14 GMT

Hi @The_Crone84

If your device via Android try clearing the cache/data under the app settings.

Thanks

Re: App crashes at login

Chris_S — Sat, 28 Feb 2026 09:48:20 GMT

Hi @The_Crone84

Just to add to @Northerner's brilliant advice.

Could you try uninstalling and then reinstalling the app to see if that helps please?

Chris S