https://community.ee.co.uk/t5/EE-app-and-website/New-to-EE/m-p/1604052#M68094 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4949645">@SarahFash</a></SPAN></SPAN>.</P> <P>Welcome to the community.</P> <P>Are you able to log in to your account online and view your information? Checking this helps confirm whether the issue is with the app or your account.&nbsp;</P> <P>If everything shows online but you're not able to access your account in the app, and you’ve already reinstalled it, &nbsp;please <A href="https://ee.co.uk/help/contact-ee" target="_blank">get in touch with our customer support team</A> so they can look into this for you.</P> <P>Debbie</P> Thu, 26 Feb 2026 12:41:36 GMT Debbie_G 2026-02-26T12:41:36Z https://community.ee.co.uk/t5/EE-app-and-website/New-to-EE/m-p/1604020#M68093 <P>New to EE. I have downloaded app onto my android phone. Its been over a week and still it won't load my account. Uninstaller and reinstalled app still nothing. I put Email and password in and it keeps returning me to log in page. Please Help&nbsp;</P> Thu, 26 Feb 2026 10:14:59 GMT https://community.ee.co.uk/t5/EE-app-and-website/New-to-EE/m-p/1604020#M68093 SarahFash 2026-02-26T10:14:59Z https://community.ee.co.uk/t5/EE-app-and-website/New-to-EE/m-p/1604052#M68094 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4949645">@SarahFash</a></SPAN></SPAN>.</P> <P>Welcome to the community.</P> <P>Are you able to log in to your account online and view your information? Checking this helps confirm whether the issue is with the app or your account.&nbsp;</P> <P>If everything shows online but you're not able to access your account in the app, and you’ve already reinstalled it, &nbsp;please <A href="https://ee.co.uk/help/contact-ee" target="_blank">get in touch with our customer support team</A> so they can look into this for you.</P> <P>Debbie</P> Thu, 26 Feb 2026 12:41:36 GMT https://community.ee.co.uk/t5/EE-app-and-website/New-to-EE/m-p/1604052#M68094 Debbie_G 2026-02-26T12:41:36Z