topic Re: App is unusable due to maintenance in EE app and website

App is unusable due to maintenance

Robbo2al — Fri, 20 Feb 2026 00:15:14 GMT

So with app being updated I cannot get access to my home settings. So cannot pause/unpause WiFi or manage schedules.
There was no notification this was happening and makes it unusable.
Useless from EE as always.

Re: App is unusable due to maintenance

Chris_B — Fri, 20 Feb 2026 07:09:40 GMT

@Robbo2al EE do account maintenance when it causes the least disruption to the vast majority of customers. Assuming the time of your comment is roughly the same time you want to play around with router settings it’s perfectly reasonable time for EE to take accounts offline at its gone midnight, so it’s causing the least disruption to the vast majority of customers.

Re: App is unusable due to maintenance

Chris_S — Fri, 20 Feb 2026 11:20:51 GMT

Hi @Robbo2al

I'm sorry to hear that your experience has been affected by our app maintenance.

Are you able to access your home settings this morning?

Chris S