topic Re: You're unable to add another product to your account at this time. in EE app and website

You're unable to add another product to your account at this time.

naeemk — Fri, 20 Feb 2026 08:43:22 GMT

I've heard that this happens at the beginning of contracts but I haven't started one yet, all I have is a 1GB PAYG data pack and £1.80 of credit. This wasn't showing up a few hours prior, and I would've been able to purchase a pay monthly plan, but now I'm going to be stuck with no data/texts/minutes whatsoever. How do I resolve this?

Re: You're unable to add another product to your account at this time.

naeemk — Fri, 20 Feb 2026 08:46:34 GMT

I'm also now unable to log into my account as it's asking for a verification code from my old number, even though I changed it yesterday, and my new number is showing up both in the app and on the website.

Re: You're unable to add another product to your account at this time.

Ritu_D — Fri, 20 Feb 2026 10:56:03 GMT

Hi @naeemk

Welcome to the community.

Thanks for sending over that screenshot too.

Please could you make sure your App is on the latest software, if it's all up to date then try un-installing the app and re-installing it.

Are you unable to access your account via the website and the App?

If after trying the steps above you still cannot access your account, i'd recommend Contacting our guides Us and they will be able to take a look into this for you.

Thanks

Ritu