topic Re: Complaint in EE app and website

Complaint

Al2026 — Thu, 19 Feb 2026 23:39:55 GMT

Anyone else still waiting for an email complaint to ee to be contacted? I’ve complained twice in 1 month both times I get generated we have received your complaint, but, on both occasions nothing else has happened. Perhaps if this chat is monitored someone from ee would like to offer an explanation before I take it much higher

Re: Complaint

Rach_H — Fri, 20 Feb 2026 10:42:56 GMT

Hi @Al2026,

Welcome to the Community!

I'm sorry to hear that you've been left unhappy with your service, and that you've not heard back about your complaints. It is looking like the response time to the online form is 7 days. When did you submit these?

Rach

Re: Complaint

Al2026 — Sat, 21 Feb 2026 11:15:46 GMT

Would Rachel who emailed me like to get in touch with me via a method a can actually reply too !

Re: Complaint

Chris_B — Sat, 21 Feb 2026 11:24:20 GMT

@Al2026 This isn’t customer support it’s a public forum. We have no idea who you are or who Rachel is.

Re: Complaint

JimM11 — Sat, 21 Feb 2026 11:28:14 GMT

@Chris_B Multiple post's same heading, the reply from @Rach_H was on the other....

@Al2026 Can you stick to the same if possible! Think you started it all off on the App Website part off the Forum!

Re: Complaint

bristolian — Sat, 21 Feb 2026 13:19:15 GMT

@JimM11 wrote:
@Al2026 Can you stick to the same if possible! Think you started it all off on the App Website part off the Forum!

Duplicate threads merged into one.

I recall a mail-drop from EE sometime last year where the signatory was a Rachel too. It triggered a few posts wanting contact details for the said Rachel....