topic Brodband in EE app and website

Brodband

olwen1970-- — Thu, 19 Feb 2026 23:58:16 GMT

Really Bad Customer Service no Access to the App

Re: Brodband

Ritu_D — Fri, 20 Feb 2026 10:24:52 GMT

Hi @olwen1970--

Welcome to the community.

I am gutted to hear you have not had a great experience with customer service and you are unable to access the app.

Please could you check the App is on the latest software, if the software is up to date you could try un-installing the app and re-installing.

If you still cant access the App after trying those steps, please try Contacting one of our guides, they will be able to take a look into this for you.

Thanks

Ritu

Re: Brodband

walesgal1 — Wed, 08 Apr 2026 18:39:36 GMT

I was advised that the broadband would be updated however I received a text earlier saying this, but I haven’t said I don’t want to have the update!!

Hi from EE. You're receiving this message on behalf of Sharon. Thanks for letting us know you don't want to go ahead with your broadband update just yet. Your service will continue as normal for now for at least three months, and we'll reach out again when we're ready to make the update. Thanks.

Re: Brodband

Lesley_W — Thu, 09 Apr 2026 08:08:05 GMT

Hi @walesgal1

Welcome to our community.

We don't have access to your account here on the forum, so cannot see why this has happened. But, if you give the team a call, they'll be able to get to the bottom of this.

Lesley