topic Re: EE app not compatible with my Xiaomi phone Redme 9 - I just joined EE 2024 in EE app and website

EE app not compatible with my Xiaomi phone Redme 9 - I just joined EE 2024

Gongman — Thu, 08 Feb 2024 15:58:06 GMT

I have just joined EE today (Feb 2024), and scanned the QR code I got in the post to download the EE app, but I just get a msg that the app is incompatilbe with my phone, why is this ? I see alot of old posts about this from 2021, so has EE still not bothered to provide an app that will work with this brand of phone, After 1 day with them, already thinking of leaving if they cannot be bothered with Xiaomi phone customers.... Any updated information about this please?

Re: EE app not compatible with my Xiaomi phone Redme 9 - I just joined EE 2024

Katie_B — Fri, 09 Feb 2024 10:20:16 GMT

Hi @Gongman.

Although EE now sell Xiaomi phones, the model REDME 9 is not supported on the EE network.

Katie

Re: EE app not compatible with my Xiaomi phone Redme 9 - I just joined EE 2024

Cazzie55 — Fri, 13 Feb 2026 16:38:20 GMT

So what are we supposed to do if we want to change things.

Re: EE app not compatible with my Xiaomi phone Redme 9 - I just joined EE 2024

Katie_B — Fri, 13 Feb 2026 16:52:21 GMT

Hi @Cazzie55.

To use the EE network you would be required to use a handset that is supported.

Katie

Re: EE app not compatible with my Xiaomi phone Redme 9 - I just joined EE 2024

Matt_124 — Fri, 13 Feb 2026 16:45:11 GMT

Hi @Cazzie55

There is another thread on this topic here which may have some information of use:

https://community.ee.co.uk/t5/Android-Devices/My-EE-App-not-available-for-my-phone/td-p/1245142