topic Re: Who’s having trouble with the EE app? in EE app and website

Who’s having trouble with the EE app?

Karl12 — Wed, 12 Nov 2025 03:17:20 GMT

Re: Who’s having trouble with the EE app?

CM-74 — Wed, 12 Nov 2025 03:37:18 GMT

Network update

Re: Who’s having trouble with the EE app?

Chris_S — Wed, 12 Nov 2025 08:05:05 GMT

Hi @Karl12

Are you still having issues with your My EE App this morning?

Chris S

Re: Who’s having trouble with the EE app?

SeasideJan — Fri, 14 Nov 2025 12:31:17 GMT

The app kep going round in circles. It says I have no passkeys & when I opt to log in another way with pass codes to email & phone, it takes me beck to the original log-in page .

Re: Who’s having trouble with the EE app?

Leanne_T — Fri, 14 Nov 2025 15:47:06 GMT

Hi there @SeasideJan

Thanks for coming to the community.

Could you try deleting and re-installing the app to see if you can log in?

You can find details on setting passkeys in our Passkeys for EE ID page, and if you set up a passkey, you can log in using your fingerprint, PIN or face recognition.

Let me know how you get on 🙂

Leanne.

Re: Who’s having trouble with the EE app?

louise-s2016 — Mon, 17 Nov 2025 23:40:03 GMT

Me! ANOTHER night of not being able to access the app so can’t turn off my bedroom hub light off 😤

Re: Who’s having trouble with the EE app?

AlanThePrinter — Tue, 10 Feb 2026 16:56:28 GMT

My problem is not being able to get the app!

I am using Redmi Note 9 Pro running Android 12 and MIUI Global 14.

When I go to download the app from Play Store it says the app is not available for my devices so I can't even get the app to see if I have any problems with it.

Anyone have a working older version that will work on my phone please?

Re: Who’s having trouble with the EE app?

Karl12 — Tue, 10 Feb 2026 18:20:47 GMT

I’ve always had problems with the app I’ve been told they are looking into it
Sent from my iPhone

Re: Who’s having trouble with the EE app?

AlanThePrinter — Tue, 10 Feb 2026 18:23:34 GMT

Thanks for the feedback.

Re: Who’s having trouble with the EE app?

dpruk — Tue, 10 Feb 2026 22:38:42 GMT

I've been having problems logging into the app for at least 3 months. Tried again tonight and still the same. I can log in on the website but when i go to manage account all I get is "This service isn't available right now " again its been the same for months which is a major pain as I share data. It is an absolute joke

Re: Who’s having trouble with the EE app?

dpruk — Tue, 10 Feb 2026 22:51:44 GMT

Re: Who’s having trouble with the EE app?

Chris_S — Wed, 11 Feb 2026 09:48:55 GMT

Hi @dpruk

I'm sorry to hear that you're having issues with your My EE app.

If it's been displaying the same message when you go to manage your account for the last three months, I can imagine it's been very frustrating.

I'd recommend uninstalling and then reinstalling your app to see if that solves the issue.

That tends to resolve most issues that are similar to the one that you're facing.

Chris S

Re: Who’s having trouble with the EE app?

dpruk — Sun, 08 Mar 2026 07:22:50 GMT

Still not sorted. Have contacted ee and have a complaint reference number dated 19 February and telling me they will get in touch as soon as they can. Absolute incompetents

Re: Who’s having trouble with the EE app?

dpruk — Sun, 08 Mar 2026 07:24:11 GMT

Still not sorted. Have contacted ee and have a complaint reference number dated 19 February and telling me they will get in touch as soon as they can. Absolute incompetents . Not been able to see my bills and data share for months