https://community.ee.co.uk/t5/EE-app-and-website/EE-new-app/m-p/1600709#M67895 <P>Hi, have tried on numerous occasions to link my mobile to the app, cleared the data and cache still doesn't work? I take it this app has been updated? Because the original one i no problem with it, any advice gratefully received, ta&nbsp;</P> Tue, 10 Feb 2026 09:04:41 GMT Ger65 2026-02-10T09:04:41Z https://community.ee.co.uk/t5/EE-app-and-website/EE-new-app/m-p/1600709#M67895 <P>Hi, have tried on numerous occasions to link my mobile to the app, cleared the data and cache still doesn't work? I take it this app has been updated? Because the original one i no problem with it, any advice gratefully received, ta&nbsp;</P> Tue, 10 Feb 2026 09:04:41 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-new-app/m-p/1600709#M67895 Ger65 2026-02-10T09:04:41Z https://community.ee.co.uk/t5/EE-app-and-website/EE-new-app/m-p/1600724#M67897 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3290544">@Ger65</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>If you haven't already, it is worth trying to uninstall and reinstall the app to see if that lets you link your mobile.&nbsp;</P> <P>If it doesn't, you can also try by logging in through the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=794c700c-80b4-4aa6-9cde-3a480ee52170&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.selfservic-context.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fconversational.mobile.messaging.read%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fhelp%2Fcontact-ee&amp;client-request-id=fa412410-37b9-4ce3-b898-eaf1e7f5da2a&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=bBHeZzK6jcqyzeA0sdf6rsx5sS9QjgD8k_-HdylL388&amp;code_challenge_method=S256&amp;prompt=select_account&amp;nonce=6c708825-c518-4197-80c9-48a79ea53fe6&amp;state=eyJpZCI6ImJkZGNiNjQ3LTAwOTUtNGI5Zi05YjYzLTczMjc4MzRjYTg3MyIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">EE website</A>.</P> <P>If you continue to have trouble, please give our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides</A> a call and they'll be able to look into this further for you.</P> <P>Michael</P> Tue, 10 Feb 2026 11:05:42 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-new-app/m-p/1600724#M67897 Michael_D 2026-02-10T11:05:42Z