topic Still can't access y account in EE app and website

Still can't access y account

Stewart1993 — Sat, 07 Feb 2026 20:00:22 GMT

Spoke to support they said the services are still down and apologised but I haven't been able to access it for months now what is happening?

Re: Still can't access y account

Elev1 — Sun, 08 Feb 2026 00:50:27 GMT

Would like to know this also.

Re: Still can't access y account

Adavies7176 — Sun, 08 Feb 2026 08:47:06 GMT

I complained twice and still can’t access my app to manage my account keeps saying my account is closed.

Re: Still can't access y account

Rach_H — Sun, 08 Feb 2026 13:35:59 GMT

Hi @Stewart1993, @Elev1, @Stinson108 and @Adavies7176

Welcome to the Community!

I'm sorry to hear about the trouble you're having using your app, and I can understand your concerns. I'd recommend reaching back out to our team about this, and they will be able to log a fault on your account, so this can be looked into in the background, and they can resolve this.

Rach