topic Re: Cant Access bill after already linking my device in EE app and website

Cant Access bill after already linking my device

Crown93 — Thu, 05 Feb 2026 11:29:39 GMT

Hi All,

I need a copy of my bill for ID purposes, having linked my device to my account on the app, im still given no option to view one. It just gives me an option to link my device (Tried doing it again with no luck)

Anyone can help? Surely it should be easier to view a bill.

Thankyou

Re: Cant Access bill after already linking my device

XRaySpeX — Thu, 05 Feb 2026 12:10:09 GMT

@Crown93 Bill for what product/service?

Re: Cant Access bill after already linking my device

Crown93 — Thu, 05 Feb 2026 12:11:42 GMT

Sorry, Mobile Phone Bill

Re: Cant Access bill after already linking my device

Schockwave — Thu, 05 Feb 2026 15:38:50 GMT

@Crown93 , I would suggest speaking to customer service to take a look for you.

Re: Cant Access bill after already linking my device

Peter_W — Thu, 05 Feb 2026 17:04:24 GMT

Welcome to the Community, @Crown93.

If this isn't working when you select the option 'Manage mobile' and link your number to the account, I would definitely recommend following what @Schockwave has recommended and give our team a call.

They can check to see what is linked at our end, and if needs be troubleshoot from there.

Peter