topic Fix your website if you want to be paid in EE app and website

Fix your website if you want to be paid

EError — Thu, 29 Jan 2026 11:44:10 GMT

Just a friendly suggestion: if you want your customers to pay their fees you should at least provide us with the means to do so. I have been unable to use your website in both Firefox and Chrome for months now, only receiving a patronising message about how you are "working hard to get it up and running". Not hard enough it seems. Yes, I have deleted all cookies etc, with no change. I do not use an Android or iOS phone, so please don't tell me to "use the app". Given the high cost of your service you should be able to get at least the basics right. This is not rocket science.

Re: Fix your website if you want to be paid

EError — Thu, 29 Jan 2026 11:47:57 GMT

Chrome console shows the following error:

Re: Fix your website if you want to be paid

Schockwave — Thu, 29 Jan 2026 15:18:42 GMT

@EError , if you are getting errors when logging into your account, please speak to customer service and ask them to refresh your account, this usually resolves the issue.

Re: Fix your website if you want to be paid

Ali_A — Thu, 29 Jan 2026 15:22:42 GMT

Hi @EError

Sorry to hear you're facing issues making payment through your online account.
I'd recommend giving our technical team a call on 150 from your EE mobile where a guide can check your account is set correctly, or raise a ticket to for the error you're experiencing to be investigated and resolved.

The best way to avoid worrying about making payment is to set up a DirectDebit, which is our preferred method of payment- A Direct Debit lets EE automatically withdraw your bill payments from your bank account—making it easy to pay on time. It’s a convenient way to ensure your payments are made on time without having to manually process each transaction.
Just visit Set up a Direct Debit with EE for mobile or broadband payments for the steps on how to do this.
Alternatively, the guides can set this up for you when you call about your online account.

In the mean time please try making a payment on our generic online Fast Payment page for mobile phone bill payment, which doesn't require logging in.

Ali