topic Passkey on iPad? in EE app and website

Passkey on iPad?

Anime1 — Thu, 29 Jan 2026 09:18:33 GMT

Hi, just want to check if EE passkey support is available on Google accounts and on iPad?

As I know, it was working before, when it was last done, but now it says, after it was resent, that the EE passkey doesn’t support iPad. 🤔

Re: Passkey on iPad?

Christopher_G — Thu, 29 Jan 2026 13:43:12 GMT

Hi @Anime1

Welcome to the community.

I can't find anything to say that it isn't supported on those devices. Please try resetting the pass key through your EE Account/App on that same device.

If you're still having problems, please make sure your iPad is on the latest software.

Chris

Re: Passkey on iPad?

Schockwave — Thu, 29 Jan 2026 15:05:17 GMT

@Anime1 , I am using an IPad and use the passkey on it, not sure why it is saying that.

Re: Passkey on iPad?

Anime1 — Fri, 30 Jan 2026 18:01:32 GMT

Hi, I had reset it, and been trying to get it to work again, as it's been 7 times, i been trying to get it to work, but I keep getting the same error each time.

Plus my iPad is always updated to the latest version.

I was asking about it, as I can't seem to get the passkey to work on ipad side, but I can on andriod side though.

Re: Passkey on iPad?

Anime1 — Fri, 30 Jan 2026 18:02:38 GMT

Yeah, it is puzzling me very much, but on andriod it is working fine though 🤔