https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/m-p/1598427#M67704 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4936930">@Buttster1981</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community and sharing your feedback.</P> <P>I'm glad this has been sorted for you.</P> <P>Leanne.</P> Wed, 28 Jan 2026 17:40:53 GMT Leanne_T 2026-01-28T17:40:53Z https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/m-p/1598393#M67703 <P>I have had the same issue with being unable to use the app for a number of weeks.&nbsp;<BR />I raised an online complaint.&nbsp;<BR />yesterday I had a call (from a helpful human). Apparently the issue has been fixed but they have to delete your EE account ID and then just re install it. It didn’t take long, still uses all your existing details like email etc so it’s easy enough to do and mine is all working as it should.&nbsp;</P> Wed, 28 Jan 2026 15:49:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/m-p/1598393#M67703 Buttster1981 2026-01-28T15:49:52Z https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/m-p/1598427#M67704 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4936930">@Buttster1981</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community and sharing your feedback.</P> <P>I'm glad this has been sorted for you.</P> <P>Leanne.</P> Wed, 28 Jan 2026 17:40:53 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/m-p/1598427#M67704 Leanne_T 2026-01-28T17:40:53Z