topic Ee mobile app in EE app and website

Ee mobile app

KH979 — Wed, 28 Jan 2026 10:55:10 GMT

Please can EE update when mobile billing will be abailable again, tech team could not assess reason why I cannot see this and its features. May it be using app or website. I can log in but features are down and it has been nearly 2 months

this means one cannot budget, share data, or take advantage of features so lacking in service but pricing does not fall?

Re: Ee mobile app

Chris_B — Wed, 28 Jan 2026 13:53:45 GMT

@KH979 call customer support and request that they reset your online account.

Re: Ee mobile app

Leanne_T — Wed, 28 Jan 2026 14:16:05 GMT

Hi @KH979

Thanks for coming to the community.

I'm sorry we have no account access to help you get this looked into. If you can get back in touch with our technical support guides, they can check for any updates on the account issue you're having and help with data gifting if you need to transfer data to another number on your account.

Thanks.

Leanne.