topic Re: Account in EE app and website

Account

1VictorMeldrew — Mon, 26 Jan 2026 10:26:42 GMT

For nearly two weeks now I have been unable to access my account. Happened just before I migrated to EE for Broadband and TV. Help wanted, preferably from an EE representative.

Re: Account

Michael_D — Mon, 26 Jan 2026 16:22:15 GMT

Hi @1VictorMeldrew

Thanks for coming to the community.

We don't have access to your account to see what could be happening with this here, but there are a couple of things to try first of all.

If you are using the EE app, please try to uninstall and reinstall the app and try again.

If you are logging in through the website, clear the cookies and cache from your browser, and try another browser or device.

If the same thing is seen after trying these steps, please give our tech guides a call and they can view your account and EE ID information to help you to get logged in.

Michael

Re: Account

1VictorMeldrew — Mon, 26 Jan 2026 17:49:13 GMT

Thank you for your prompt reply but its a case of been there, done all that, and got the Tshirt. Tech guides assure its being dealt with but if I am the only individual affected why is it taking sooooooooo long. The direct debit will not gave a problem leaving my account.....the words like tether - to the end - coming - my - of - spring to mind....

Re: Account

Rach_H — Tue, 27 Jan 2026 08:53:19 GMT

If you're not happy with what has happened then you can make a complaint @1VictorMeldrew but it may be the case that this is being worked on in the background and this is taking some time.

Rach