topic Re: Cant log in anywhere in EE app and website

Cant log in anywhere

Lynx41 — Wed, 14 Jan 2026 11:48:58 GMT

I have the app when I try to log in I type my email and password, and it brings me back to the log in page, I cleared cache and data and tried again, still the same issue, I then tried the website, I log in and it says there is an issue that ee is trying to resolve, but its been saying that for weeks

I'm reaching the end of my contract and am really considering going with another provider as I have had no end of issues with ee

Re: Cant log in anywhere

Chris_B — Wed, 14 Jan 2026 13:51:39 GMT

@Lynx41 you need to call customer support and request that they reset your online account.

Re: Cant log in anywhere

Lynx41 — Wed, 14 Jan 2026 15:30:22 GMT

No thanks, I don't do phonecalls, thats why I got the app, im sure they will find a way to fix it if they want paid, ill just get a new contract with a new network when this one stops

Re: Cant log in anywhere

Bradley2404 — Wed, 14 Jan 2026 21:40:18 GMT

I’m having the same issues.

currently only on sim only so whe I get the chance I will be Cancelling and moving to a different network. Had enough simply. Been a customer for 7 years and we suddenly lose account access and get told not too sorry and that it’s a small issue. Pffff

Re: Cant log in anywhere

DickyGray — Thu, 15 Jan 2026 08:40:54 GMT

What Chris B has neglected to add is, you need to set aside half a day ( and some Valium if you have it ) to get through to Customer Services.

If you have high blood pressure, don’t go anywhere near EE CS.

Better spend your time sorting out your sock drawer.

Re: Cant log in anywhere

Lou196 — Mon, 26 Jan 2026 09:33:54 GMT

I have the same, although just trying to check bills.

Re: Cant log in anywhere

Katie_B — Mon, 26 Jan 2026 10:36:23 GMT

Hello @Lou196.

Thanks for coming here.

Do you receive an error code?

Can you confirm if you have also tried clearing cache and cookies?

Speak soon,

Katie

Re: Cant log in anywhere

Lou196 — Mon, 26 Jan 2026 10:57:59 GMT

Have cleared cookies etc and updated app. Still no joy. Its just says this service isn't working. I can view my profile thats all.

Re: Cant log in anywhere

Katie_B — Mon, 26 Jan 2026 11:37:14 GMT

Thanks for getting back to me @Lou196.

Please give us a call so our technical care team can look into this for you.

The team may need to complete an account refresh or raise a ticket for further investigation.

Katie