https://community.ee.co.uk/t5/EE-app-and-website/Can-t-login-on-both-app-and-website/m-p/1597775#M67662 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2250439">@Catchylettuce</a>&nbsp;,</P><P>Welcome to the community,</P><P>If you are having problems logging into your account, I would strongly advise you to ring customer support by pressing option 2 to get to one of the guides and ask them to refresh your account and then try registering once again via the app and/or website, this should resolve it, but please make sure you have the latest app.</P> Sun, 25 Jan 2026 17:29:18 GMT Schockwave 2026-01-25T17:29:18Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-login-on-both-app-and-website/m-p/1597769#M67660 <P>Been trying to gift data to myself from but cannot access the app or website, as it says ‘sorry there seems to be a problem’ from many devices please help would be much appreciated</P> Sun, 25 Jan 2026 16:15:32 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-login-on-both-app-and-website/m-p/1597769#M67660 Catchylettuce 2026-01-25T16:15:32Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-login-on-both-app-and-website/m-p/1597775#M67662 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2250439">@Catchylettuce</a>&nbsp;,</P><P>Welcome to the community,</P><P>If you are having problems logging into your account, I would strongly advise you to ring customer support by pressing option 2 to get to one of the guides and ask them to refresh your account and then try registering once again via the app and/or website, this should resolve it, but please make sure you have the latest app.</P> Sun, 25 Jan 2026 17:29:18 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-login-on-both-app-and-website/m-p/1597775#M67662 Schockwave 2026-01-25T17:29:18Z