topic Re: App query in EE app and website

App query

Viv62 — Fri, 23 Jan 2026 14:38:02 GMT

I have been trying for months to log in to the EE app on my mobile. I have repeatedly been kicked out and it says the service is not available at the moment. I have changed my password multiple times s and just don’t what else to do - any ideas please ?

Re: App query

Rach_H — Fri, 23 Jan 2026 18:29:03 GMT

Hi @Viv62,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your app, and I'd recommend deleting and reinstalling your app, and see if this helps. If you give this a try, or if this has already been unsuccessful, then give our team a call, and they will be happy to take a look.

Rach

Re: App query

Viv62 — Sun, 25 Jan 2026 14:09:50 GMT

Thankyou - I did try this but it didn’t fix the problem. I ended up contacting EE and someone helpfully called me back and is trying to help me fix the issue.

Re: App query

Leanne_T — Sun, 25 Jan 2026 15:53:09 GMT

Thanks for coming back to us with an update @Viv62

I hope this is sorted soon for you.

Leanne.