topic Re: Account is closed in EE app and website

Account is closed

Noirin — Fri, 23 Jan 2026 20:22:03 GMT

My account is open, it's been running for a couple of years. I've only recently got the MyEe app, but it tells my account is closed. When I ask to see the final bill, they say there is a error on their side that they are working hard to fill. It's been the same for a couple of days.

I have a speech handicap and it's very difficult to make a phone call,ost operators just put down the phone after a few moments. So I need some sort of text based help.

Re: Account is closed

XRaySpeX — Fri, 23 Jan 2026 22:33:37 GMT

What does it say when you login to your EE a/c online, not via the app?

Re: Account is closed

Matt_124 — Sat, 24 Jan 2026 02:26:04 GMT

You can find more detail on accessible methods of contact, namely the Relay service, here: https://ee.co.uk/help/here-for-you/communication-support