https://community.ee.co.uk/t5/EE-app-and-website/EE-website-and-app/m-p/1597417#M67621 <P>OK, so firstly, for the past week I've been unable to upgrade using the website or the app... it loads me to a page telling me someone is working on fixing the issue; however, it has said that for me since Monday. i work 7 to 7, I have no time to go into the store to fix this.</P><P>If you suggest to me that I delete my browser cookies or cache, then just know I've already done so.&nbsp;</P><P>realistically the response I want to hear is that the site is giving issues to multiple people, so that i dont feel as if the issue is specific to me and actually will be fixed, but as i havent seen a formal/ offical notices that the site is having technical difficutilites i can only assume it's&nbsp;specific to me; and if its not then EE you need to do better at fixing high impact issues. <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-01-23 195113.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41462iE684DD42485227EB/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-01-23 195113.png" alt="Screenshot 2026-01-23 195113.png" /></span>&nbsp;</P> Fri, 23 Jan 2026 19:53:19 GMT Gekmo 2026-01-23T19:53:19Z https://community.ee.co.uk/t5/EE-app-and-website/EE-website-and-app/m-p/1597417#M67621 <P>OK, so firstly, for the past week I've been unable to upgrade using the website or the app... it loads me to a page telling me someone is working on fixing the issue; however, it has said that for me since Monday. i work 7 to 7, I have no time to go into the store to fix this.</P><P>If you suggest to me that I delete my browser cookies or cache, then just know I've already done so.&nbsp;</P><P>realistically the response I want to hear is that the site is giving issues to multiple people, so that i dont feel as if the issue is specific to me and actually will be fixed, but as i havent seen a formal/ offical notices that the site is having technical difficutilites i can only assume it's&nbsp;specific to me; and if its not then EE you need to do better at fixing high impact issues. <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-01-23 195113.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41462iE684DD42485227EB/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-01-23 195113.png" alt="Screenshot 2026-01-23 195113.png" /></span>&nbsp;</P> Fri, 23 Jan 2026 19:53:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-website-and-app/m-p/1597417#M67621 Gekmo 2026-01-23T19:53:19Z https://community.ee.co.uk/t5/EE-app-and-website/EE-website-and-app/m-p/1597418#M67622 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4844077">@Gekmo</a>&nbsp;: You'll rarely see such notices even when 100s of peeps have reported it. So it's probably not you!</P> Fri, 23 Jan 2026 20:03:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-website-and-app/m-p/1597418#M67622 XRaySpeX 2026-01-23T20:03:37Z https://community.ee.co.uk/t5/EE-app-and-website/EE-website-and-app/m-p/1597420#M67623 <P>See, this is what a community is for!</P><P>I appreciate your update.&nbsp;</P><P>Also EE if you need more Cyber incident responders, hit me up&nbsp;</P><P>&nbsp;</P> Fri, 23 Jan 2026 20:16:13 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-website-and-app/m-p/1597420#M67623 Gekmo 2026-01-23T20:16:13Z