topic Re: We’re having trouble linking your products in EE app and website

We’re having trouble linking your products

Clairecrosby — Wed, 01 Oct 2025 17:59:07 GMT

I have been trying to link my eSIM with my account and keep getting the message we’re having trouble linking your products

Re: We’re having trouble linking your products

Michael_D — Thu, 02 Oct 2025 08:05:40 GMT

Hi @Clairecrosby

Welcome to the community.

If you are seeing this error when trying to link your account, please give our customer service guides a call and they can help to get it linked for you.

Michael

Re: We’re having trouble linking your products

Erfy — Sun, 05 Oct 2025 20:45:15 GMT

I’m having the same issue. I’ve reached out to customer support via email and phone over 10 times, and they’re absolutely useless — they keep coming up with a different excuse each time. Did you manage to get it fixed?

Re: We’re having trouble linking your products

Jaybridge — Wed, 21 Jan 2026 05:46:12 GMT

Did you ever get this sorted ? I’ve been having the same problem now for months, various calls with EE where they say it’s sorted but it’s still the same. Can’t link any of my business phones.

Re: We’re having trouble linking your products

Katie_B — Wed, 21 Jan 2026 08:18:19 GMT

Hello @Jaybridge.

Thanks for coming here.

Are you aware if a ticket has been raised for you?

If you still can't link your numbers and a ticket has not been raised for our Level 2 technical care team I would recommend giving us another call.

Please be sure to keep us updated here on the community.

Katie

Re: We’re having trouble linking your products

Jaybridge — Wed, 21 Jan 2026 10:55:40 GMT

Hi there.

I was on a call with someone before Xmas. They re-set up my account using a different email address and said they’d added all of my devices but it’d take up to 48 hours to show.

That never happened so nothing is showing and I can’t add them. It’s so frustrating because I’ve got 2 numbers I’m paying for that are waiting to be transferred from O2.

What do you suggest I do now ?

Thanks.

Regards

Jamie.

Re: We’re having trouble linking your products

Michael_D — Wed, 21 Jan 2026 13:55:13 GMT

Hi @Jaybridge

If you've not heard anything in the past month, I would recommend giving our team another call so they can look at this further.

They will be able to check the current status and, if needed, open a ticket to get it working as expected.

Michael

Re: We’re having trouble linking your products

Jaybridge — Thu, 22 Jan 2026 10:35:40 GMT

Hi Who's best to speak to ?

Re: We’re having trouble linking your products

Michael_D — Thu, 22 Jan 2026 10:37:22 GMT

If you choose the option to speak to our tech guides or a technical query, they will be able to help @Jaybridge.

Michael