topic after new app months now.. cant link my old number cant see any info.. any luck in EE app and website

after new app months now.. cant link my old number cant see any info.. any luck

xaudriusx — Wed, 21 Jan 2026 10:38:17 GMT

after new app months now... cant link my number cant see any info.. any luck. pay and go . got this number 14 years probably..

Re: after new app months now.. cant link my old number cant see any info.. any luck

xaudriusx — Wed, 21 Jan 2026 10:34:31 GMT

any luck anyone any solution ?

Re: after new app months now.. cant link my old number cant see any info.. any luck

Rach_H — Wed, 21 Jan 2026 14:07:50 GMT

Hi @xaudriusx,

Welcome to the Community!

I'm sorry to hear about the trouble you're having accessing your app. I'd recommend reaching out to our team, and they will be able to take a look into why this is happening, and work to get this resolved for you.

Rach