https://community.ee.co.uk/t5/EE-app-and-website/Cannot-login-to-the-EE-App-or-the-into-my-EE-account-over-any/m-p/1596350#M67548 I have not done so, thought it will be something that they would propose. I will call them and try it today<BR />Sent from my iPhone Mon, 19 Jan 2026 11:53:40 GMT tanveerhabib 2026-01-19T11:53:40Z https://community.ee.co.uk/t5/EE-app-and-website/Cannot-login-to-the-EE-App-or-the-into-my-EE-account-over-any/m-p/1596340#M67546 <P>I am an EE business customer, and it has been over a year since I have been unable to connect to my EE App or to my account from any browser. I've called EE more than 10/15 times, logged countless tickets, only to see them automatically resolved after a few hours.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tanveerhabib_1-1768822451750.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41406iC70186DE0CE9A475/image-size/medium?v=v2&amp;px=400" role="button" title="tanveerhabib_1-1768822451750.png" alt="tanveerhabib_1-1768822451750.png" /></span></P><P>Every time, I've been told that someone from EE technical team will get in touch with me but that never happened. Lately, I've been told that there is an on-going issue with all the business customers and there is no date and time as to when it will get resolved. I can't believe that a service of such importance is down for more then a year now.&nbsp;</P><P>I wonder if other EE business customers are facing this too.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tanveerhabib_0-1768822280217.jpeg" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/41405iB25EEDA66F6C6DEB/image-size/medium?v=v2&amp;px=400" role="button" title="tanveerhabib_0-1768822280217.jpeg" alt="tanveerhabib_0-1768822280217.jpeg" /></span></P><P>&nbsp;</P> Mon, 19 Jan 2026 11:36:42 GMT https://community.ee.co.uk/t5/EE-app-and-website/Cannot-login-to-the-EE-App-or-the-into-my-EE-account-over-any/m-p/1596340#M67546 tanveerhabib 2026-01-19T11:36:42Z https://community.ee.co.uk/t5/EE-app-and-website/Cannot-login-to-the-EE-App-or-the-into-my-EE-account-over-any/m-p/1596343#M67547 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3211394">@tanveerhabib</a>&nbsp;,</P><P>Welcome to the community,</P><P>Have you asked customer service to do an account refresh? This usually solves the problem and you can then register again on the app.</P> Mon, 19 Jan 2026 11:39:16 GMT https://community.ee.co.uk/t5/EE-app-and-website/Cannot-login-to-the-EE-App-or-the-into-my-EE-account-over-any/m-p/1596343#M67547 Schockwave 2026-01-19T11:39:16Z https://community.ee.co.uk/t5/EE-app-and-website/Cannot-login-to-the-EE-App-or-the-into-my-EE-account-over-any/m-p/1596350#M67548 I have not done so, thought it will be something that they would propose. I will call them and try it today<BR />Sent from my iPhone Mon, 19 Jan 2026 11:53:40 GMT https://community.ee.co.uk/t5/EE-app-and-website/Cannot-login-to-the-EE-App-or-the-into-my-EE-account-over-any/m-p/1596350#M67548 tanveerhabib 2026-01-19T11:53:40Z