topic Re: Update in EE app and website

Update

Neil1169 — Tue, 13 Jan 2026 22:31:08 GMT

When the app is being updated how am I supposed to access broadband management to change schedules and switch on/off broadband to devices?

Can EE please inform via message or email in advance of this maintenance.

Re: Update

holliday_ — Tue, 13 Jan 2026 22:12:56 GMT

why can’t I access the app, every time I try to get on it it states the app is having up dates?

and why is my WiFi lagging & keeps popping up ok the tv that theirs a problem with WiFi. Never had this issue before only the last couple of weeks

Re: Update

Julie-be — Tue, 13 Jan 2026 22:52:17 GMT

What a surprise, app closed again just at the time I need to use it. Don’t you listen to customers needs?

you must be useless developers, you wouldn’t catch Amazon or any of the big tech companies closing their app for maintenance every other week , it’s utterly ridiculous in this day and age, it’s about one step away from dial up internet 😂, having to close the whole thing for maintenance every week. Totally unacceptable. Add to that, since ee took over, my internet constantly drops out, again, totally unacceptable

Re: Update

Arshad8989 — Wed, 14 Jan 2026 09:19:19 GMT

Not working

[Mod edit: add message from title]

Re: Update

Linzi_H — Thu, 15 Jan 2026 08:36:15 GMT

Hi Everyone.

I'm sorry if app updates are causing you an inconvenience. It's certainly not our intention to cause disruption, and we try to schedule any maintenance for times when we see fewer people using our app.

Linzi

Re: Update

Spud-U-Like — Sat, 17 Jan 2026 22:39:35 GMT

Yay! The apps having some last minute upgrades, what a load of tosh. How long is it going to be offline?

And when are you going to stop making people manage the broadband hub via this stupid app?

Re: Update

Spud-U-Like — Sat, 17 Jan 2026 22:38:14 GMT

So the app is offline again!

How long are we expecting to wait this time?

Re: Update

Julie-be — Sat, 17 Jan 2026 22:39:24 GMT

OMG I cannot believe they had closed the app again, it’s the second time this week. It’s always off at the time I need to set the controls for the young people I look after. The developers of this app are absolutely useless and I cannot wait to leave ee in March when my contract is up😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Re: Update

laylay — Sat, 17 Jan 2026 22:49:15 GMT

totally agree, I preferred when the control app was a separate app, why did they think combining was a good idea!

Re: Update

laylay — Sat, 17 Jan 2026 22:49:45 GMT

100% agree

Re: Update

RichardHunt1974 — Sat, 17 Jan 2026 23:17:39 GMT

What is the point in the app that you rest your marketing on, when it is always down for maintenance so I cannot turn off the WiFi to my children’s apps. May as well be with Sky!

Re: Update

Catmac1 — Sat, 17 Jan 2026 23:31:25 GMT

Agree, I moved from BT and key importance for me was ability to control kids wifi access and always down!

Re: Update

janeybaby1972 — Sat, 17 Jan 2026 23:41:03 GMT

so the app is down and the website too!! surely you shut them down at different times so you can use one method of logging into your account!! what a load of tosh

Re: Update

Tarajo — Sun, 18 Jan 2026 00:04:23 GMT

How do we get onto account if apps down agsin

Re: Update

Dan52 — Sun, 18 Jan 2026 01:25:26 GMT

Re: Update

Dan52 — Sun, 18 Jan 2026 01:27:59 GMT

I can’t turn the internet back on as the app is down for maintenance how long will it be

Re: Update

Joppadoni — Sun, 18 Jan 2026 09:35:20 GMT

App down... OFC it is. Its late on a weekend when maintenance is always done!

[Mod edit: title added into comments]

Re: Update

Julie-be — Sun, 18 Jan 2026 19:59:40 GMT

I know, they don’t listen to what customers want
Sent from my iPhone