https://community.ee.co.uk/t5/EE-app-and-website/I-have-a-duplicate-ID/m-p/1596021#M67460 <P>I've been trying to solve a problem with EE for months and I get to his representatives here in the city where I live, they don't want to answer, they say to call support, I've tried several times to explain the situation and they don't want and don't even have interest in helping. Two different emails were registered and I asked support to remove one of the registrations, he removed the wrong one and still put my name missing a surname so when I try to do the ID recognition it informs that the name is not readable because it is different from what is in the system. Nobody solves anything.</P> Sat, 17 Jan 2026 23:56:21 GMT ismaeldesouza 2026-01-17T23:56:21Z https://community.ee.co.uk/t5/EE-app-and-website/I-have-a-duplicate-ID/m-p/1596021#M67460 <P>I've been trying to solve a problem with EE for months and I get to his representatives here in the city where I live, they don't want to answer, they say to call support, I've tried several times to explain the situation and they don't want and don't even have interest in helping. Two different emails were registered and I asked support to remove one of the registrations, he removed the wrong one and still put my name missing a surname so when I try to do the ID recognition it informs that the name is not readable because it is different from what is in the system. Nobody solves anything.</P> Sat, 17 Jan 2026 23:56:21 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-have-a-duplicate-ID/m-p/1596021#M67460 ismaeldesouza 2026-01-17T23:56:21Z https://community.ee.co.uk/t5/EE-app-and-website/I-have-a-duplicate-ID/m-p/1596090#M67493 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4874322">@ismaeldesouza</a></SPAN></SPAN>&nbsp;</P> <P>Thanks for coming to community.</P> <P>We don't have access to your account here to be able to view your EE ID details.</P> <P>If there is something that is incorrect on the EE ID and the information in the systems, it will need you to call our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides</A> so they can see what is showing and look to get it corrected so you can access your account.</P> <P>Michael</P> Sun, 18 Jan 2026 10:00:03 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-have-a-duplicate-ID/m-p/1596090#M67493 Michael_D 2026-01-18T10:00:03Z