topic Re: Checkout not working… in EE app and website

Checkout not working…

Joesmithyyy5 — Fri, 16 Jan 2026 16:21:54 GMT

For a full week the checkout has not been working for me at all. I payed my current phone off 2 weeks ago nearly so i could upgrade easily to the iphone 17pro in preparation for a holiday coming up… however i was hit with this same message over and over. I have tried website, app, desktop, refreshed it, redownloaded. Nothing. Its been a week now and no change nothing, all i get is the cliche response of you need to go in or call up but i work long hours 6-7 days a week. Why is this happening and can anyone help, i literally just want a simple upgrade and transaction. Live chat isn't available for query, no email.

Re: Checkout not working…

Peter_W — Fri, 16 Jan 2026 18:58:19 GMT

Good evening @Joesmithyyy5.

Welcome to the Community!

If you're noticing the same issue across multiple devices and browsers, chances are these issues will be linked to the account setup rather than your devices.

Using a private browsing window could be one last thing to try, just to be sure, though.

I appreciate this isn't the easiest option for you, but if you give our team a call, they'll be able to help you get this order placed, and also check to ensure your account is set up as it should be at our end.

Peter

Re: Checkout not working…

hyper78 — Sat, 17 Jan 2026 20:15:12 GMT

I'm having the same issue. Tried on multiple devices

Re: Checkout not working…

Leanne_T — Sun, 18 Jan 2026 09:01:58 GMT

Morning @hyper78

Thanks for coming here.

If this is still happening today and you're unable to checkout, please give us a call and our technical support guides will check everything at our end for you.

Let us know how you get on 🙂

Leanne.