topic Re: Account closed in EE app and website

Account closed

Carlyannefagg1 — Sat, 17 Jan 2026 08:50:55 GMT

Why does it say my account is closed

Re: Account closed

Michael_D — Sat, 17 Jan 2026 09:10:34 GMT

Thanks for coming to the community.

We don't have access to your account here to see why it may be showing as closed, but it can be linked to an old account if you have made any recent changes to your account.

If you give our customer service guides a call, they will bring up your account and look into this for you.

Michael

Re: Account closed

XRaySpeX — Sat, 17 Jan 2026 17:34:41 GMT

Account for what? Contract or PAYG?

Re: Account closed

Carlyannefagg1 — Sat, 17 Jan 2026 17:42:40 GMT

Contract