Issues with app and website

NoahStev — Mon, 12 Jan 2026 00:27:41 GMT

Hi,

Im trying to do my early upgrade at the moment - pretty happy with the plan I’ve selected and everything is decided. I went through the app initially and got all the way to checkout before the app directed me to the website.

I assumed this was just a temporary app issue and I didn’t mind as the website loaded up where I had progressed to. I continued on the website for a few more details (Credit, Billing..). It failed again and asked me to call 150 for EE help.

I can’t call 150 right now as it’s obviously outside business hours, I’m sure I will have to call them in the morning as it’s unlikely to resolve.

More than anything, please escalate all of the relevant tickets to higher management. It is of course no representatives fault - it’s a tech issue. But every single time I use the app or website, it’s near impossible to progress.

For a technology oriented company, it’s not acceptable to have so many tickets about this issue. I know pizza companies that have near perfect delivery on website and app - a tech company ought to achieve this also.

Thank you,

Noah

Re: Issues with app and website

Northerner — Mon, 12 Jan 2026 05:40:03 GMT

Hi @NoahStev

EE tend to update and implement improvements to their web and app in the early hours when there are less users, however there are inevitably some people impacted still.

Thanks

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Issues with app and website

Re: Issues with app and website