topic Re: Multiple accounts/logins for the EE App in EE app and website

Multiple accounts/logins for the EE App

beekeeper72 — Fri, 24 Oct 2025 14:08:11 GMT

Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other account would be deleted.

The problem here is the two factor authentication. As the account is in my name it means any PINs go to my email and my phone. It means if we are not together and she needs to log into the app then she cannot as the codes comes to my phone.

It would be okay if the app just relied on the phone's Face ID but it seems to periodically log out and you have to log back in using the EE ID again and she is then locked out if I am not available to tell her what code was sent!

The main reason for her having the app on her phone is so she can access the broadband parental controls. We were previously on Vodafone and their 'SecureNet' product (which is how parental controls were used) allowed you to add additional admins to the service so others could access it. I appreciate it was easier there as it was a separate app.

Just wondered if there was a way to allow multiple accounts, or even just an additional account for parental control.

Re: Multiple accounts/logins for the EE App

XRaySpeX — Fri, 24 Oct 2025 14:51:15 GMT

@beekeeper72 : No, you can't have another person access your EE a/c w/out, obviously, giving them its creds. However the A/c Holder can call CS to appoint a 3rd-party to handle day-to-day aspects of their a/c over the phone with CS on their behalf. They will not be cleared to affect contractual matters, like cancellation or upgrades.

Re: Multiple accounts/logins for the EE App

beekeeper72 — Sat, 08 Nov 2025 09:54:03 GMT

Thanks for replying, but that hasn’t answered my question at all. I’m happy to give my wife my login (she’s my wife not a “third party” lol!!) - in fact we both have iPhones and it’s held in our Family iCloud account as a shared password, so either of us can login. The issue is that you can only have one mobile registered for the two factor authentication, meaning that one of us would need the other one to be around every time they wanted to access the app.

The main reason for selecting EE was the parental controls but we really need both of us to be able to access it via our own phones without having to rely on the other person.

Re: Multiple accounts/logins for the EE App

Peter_W — Sat, 08 Nov 2025 12:32:10 GMT

Hey there @beekeeper72.

I absolutely see where you're coming from with this one, but at present we don't offer the option to register multiple numbers for 2FA.

Have you checked in your app's settings to see if you can turn this option off?

All of my family also share my login on their devices and don't require this, but I admit we don't use parental controls.

Peter

Re: Multiple accounts/logins for the EE App

jprey — Sat, 03 Jan 2026 11:54:25 GMT

So to confirm - only one parent can use EE's parental controls?

Re: Multiple accounts/logins for the EE App

Katie_B — Sun, 04 Jan 2026 12:17:37 GMT

Hi @jprey.

Welcome to the community.

Yes, the controls can be managed by one primary account.

Katie

Re: Multiple accounts/logins for the EE App

jprey — Sun, 04 Jan 2026 13:19:37 GMT

Is there a place I can request that the product allow more than one parent use parental controls? Seems like this should be core to the feature to me (the other parent with no access)

Re: Multiple accounts/logins for the EE App

XRaySpeX — Sun, 04 Jan 2026 13:26:46 GMT

Only by sharing the creds of the primary parent a/c.

Re: Multiple accounts/logins for the EE App

jprey — Sun, 04 Jan 2026 14:16:03 GMT

Thanks! but this does not answer my question.

Is there a place I can request that the product allow more than one parent use parental controls? Seems like this should be core to the feature to me (the other parent with no access)

Re: Multiple accounts/logins for the EE App

XRaySpeX — Sun, 04 Jan 2026 15:41:38 GMT

@jprey : Oh, yes, it does! There's no such place.

Re: Multiple accounts/logins for the EE App

jprey — Sun, 04 Jan 2026 16:39:41 GMT

I give up

Re: Multiple accounts/logins for the EE App

beekeeper72 — Wed, 21 Jan 2026 14:34:56 GMT

No @jprey please don’t give up. You have a legitimate question, which is something I was going to ask next myself… Basically, if functionality isn’t available, how do we request it? Otherwise without any user voice from its customers EE will have no idea how to develop its products which when it comes to parental control is really important. If they haven’t got such a feedback mechanism, it flies in the face of all their marketing around protecting children which brought me to them in the first place.

@XRaySpeX - with all due respect if you can’t actually answer questions in the thread properly, please don’t contribute as it adds no value. Thank you kindly.

Re: Multiple accounts/logins for the EE App

beekeeper72 — Sat, 28 Mar 2026 08:25:33 GMT

3 months later and still nothing in reply from EE.

@Katie_B - do you have anything to say about this? EE claim to be supporting parents and protecting children against a growing background of issues now surfacing around children and their internet habits. Yet a simple request (how can both parents log in to parental controls?), followed by another (how can we request product enhancements?)…. is just met with silence by EE.

Do us a favour please… its okay to ignore parents… but don’t hookwink me into signing a 24 month contract for a service which isn’t fit for purpose.

Re: Multiple accounts/logins for the EE App

jprey — Sat, 28 Mar 2026 08:33:35 GMT

worth a shot… maybe

Re: Multiple accounts/logins for the EE App

Peter_W — Sat, 28 Mar 2026 10:43:28 GMT

Good morning @beekeeper72.

As we mentioned previously, this isn't a feature we have available at the moment, as EE accounts are only designed to work with a single login.

I can absolutely put this forward as an idea to look at in the future, or an amendment to the 2FA process, but a lot of the measures that are in place around this are to maximise account security

Peter