topic Link device in EE app and website

Link device

Ajdlandscaping — Fri, 02 Jan 2026 17:11:33 GMT

Why cant i link my device

Re: Link device

Northerner — Fri, 02 Jan 2026 17:17:50 GMT

Hi @Ajdlandscaping

What services are you trying to link.

What error message are you receiving.

Thanks

Re: Link device

Joshbev98 — Mon, 05 Jan 2026 14:03:54 GMT

Hi I’m having the exact same problem with trying to link mobile, tried on a few different devices and browsers but still the same

Re: Link device

Debbie_G — Mon, 05 Jan 2026 16:17:02 GMT

Hi @Joshbev98.

Welcome to the community.

I'm sorry to hear you’re having trouble linking your mobile to your account.

Because you’ve already tried different devices and browsers, I'd recommend giving our team a call. They'll be able to investigate this further and help get this sorted.

Debbie