topic EE mobile plan isn't showing in app or line in EE app and website

EE mobile plan isn't showing in app or line

Alexande — Sun, 28 Dec 2025 22:31:36 GMT

I have been with ee since October and I am really really disappointed EE claims to be the uk number one network provider for 12 years running i don't see how when I get told the same thing the app doesn't show my number or my plan i can't see my bill and they want me pay for a part time service EE i am very very disappointed for the service I am paying for October since the app and website my mobile contract details i feel like leaving EE.

Re: EE mobile plan isn't showing in app or line

Schockwave — Sun, 28 Dec 2025 23:05:24 GMT

Hello @Alexande ,

Welcome to the community,

It looks like your number has not been linked to the app. Have you tried speaking to customer support? They are the ones who can take a look and sort this out for you.

Re: EE mobile plan isn't showing in app or line

Alexande — Sun, 28 Dec 2025 23:11:29 GMT

Yes I have spoken to them since October on the phone and in store I got a
open case but nothing has changed I uninstalled the app linked my number
doesn't show tried linking my number again and it says number already
linked but nothing is showing i can't see my bills or anything its so
frustrating.

Re: EE mobile plan isn't showing in app or line

Schockwave — Sun, 28 Dec 2025 23:14:17 GMT

@Alexande , I would suggest asking them to do an account refresh, that usually sorts things out.

Re: EE mobile plan isn't showing in app or line

Northerner — Mon, 29 Dec 2025 10:07:23 GMT

Hi @Alexande

This issue is on both the app and online web portal.

If so ask EE CS to delete your online profile and then register again.

Thanks

Re: EE mobile plan isn't showing in app or line

Alexande — Mon, 29 Dec 2025 10:08:29 GMT