topic EE link device error in EE app and website

EE link device error

snellsbg — Fri, 26 Dec 2025 17:45:58 GMT

Up until very recently I could log in to the app or website and I could access all details of my account, however now everytime I log in via the app or website im asked to link devices (I have 3 different numbers on my account) and none are accepted and I keep getting an error message......im trying to upgrade but getting no where.....is EE having issues? Thanks Matt

Re: EE link device error

Lesley_W — Sat, 27 Dec 2025 09:27:19 GMT

Hi @snellsbg

Thanks for coming to our community.

I'm not aware of any problems that could be causing this, so it is likely to be specific to your account. Had you made any changes around the time you started being unable to access it?

Lesley

Re: EE link device error

snellsbg — Sat, 27 Dec 2025 16:35:29 GMT

Absolutely no changes. One day I could log in, the next nothing?

Sent from Outlook for Android<>

Re: EE link device error

Lesley_W — Sun, 28 Dec 2025 09:51:57 GMT

That is odd @snellsbg

I'd recommend speaking to our technical team as this does seem like something specific to your account and will need to be looked into further and if needed, a support ticket raised.

Lesley

Re: EE link device error

snellsbg — Sun, 28 Dec 2025 11:00:29 GMT

Hi

Yes I have now done this and they have sorted it...not sure what happened but all ok.

Thanks

Sent from Outlook for Android<>

Re: EE link device error

Lesley_W — Sun, 28 Dec 2025 11:24:26 GMT

Wonderful, thanks so much for popping back to let me know @snellsbg

Lesley

Re: EE link device error

M_cin21 — Sun, 28 Dec 2025 20:12:35 GMT

Hello, same problem for me.

Re: EE link device error

Debbie_G — Mon, 29 Dec 2025 11:24:09 GMT

Hi @M_cin21.

Thanks for coming to the community.

I’m sorry you’re having trouble accessing your account information.

If you haven’t already, I’d recommend getting in touch with our team over the phone, they’ll be able to access your account and look into this further for you.

Debbie

Re: EE link device error

FaultyFinger — Wed, 31 Dec 2025 18:41:21 GMT

Most humans don't want to talk to someone - simply sort your awful app up and most of the issues on her vanish...

Re: EE link device error

michaelwatts — Tue, 06 Jan 2026 15:01:56 GMT

Ive got the same problem

Re: EE link device error

Linzi_H — Tue, 06 Jan 2026 17:02:43 GMT

Hi @michaelwatts

Welcome to the Community!

If you haven't done so yet, I'd suggest speaking with our Technical Support Team about the issues you're facing. They'll be able to review everything and work on getting this resolved.

Linzi

Re: EE link device error

SR932 — Wed, 28 Jan 2026 20:28:20 GMT

I am having the exact same issue. Unable to access my account due to needing to link my two phones, and unable to do so. 🤷

Re: EE link device error

Katie_B — Thu, 29 Jan 2026 08:26:22 GMT

Hello @SR932.

Welcome to the EE Community.

I'm sorry to hear you are experiencing this.

I would recommend following the advice above and give us a call.

Our technical care team who have account access will be happy to help get your account linked.

Katie