topic Re: Positive feedback in EE app and website

Positive feedback

Paigechambers — Sat, 08 Nov 2025 19:56:02 GMT

Hi ,

I would like to leave positive feedback for a gentleman who works at the Leicester city centre store called Kav.

We met him a few years ago when he worked at the Beaumont leys store and had not seen him in a while due the that store being closed.

We met him today and he served us, we feel he is a very helpful and friendly man. He explains in full detail and makes sure we understand before the transaction is completed. He puts a smile on our faces and we would highly recommend him for any future purchases.

We hope that he gets to see this post and makes his day.

Re: Positive feedback

Chris_S — Sun, 09 Nov 2025 12:47:32 GMT

Hi @Paigechambers

Thank you so much for taking the time to get in touch to tell us about your experience with Kav in the Leicester City store.

It's always great to hear about a colleague delivering great customer service.

You can also leave a review on our Trustpilot page.

Chris S

Re: Positive feedback

Sarah767 — Thu, 25 Dec 2025 14:04:17 GMT

Hi EE

I'd like to leave feedback for Dawn from Wales who helped me with a technical issue. She was very helpful and kind. But all the advisers I contact are patient, kind and helpful.

Sarah

Re: Positive feedback

Chris_S — Fri, 26 Dec 2025 10:34:14 GMT

Hi @Sarah767

I really appreciate you taking the time to get in touch with us to tell us about your experience with Dawn, it sounds like Dawn has left a great impression.

Did you get a text after the call asking you to rate your experience?

Chris S