topic Re: Turn off safe search in EE app and website

Turn off safe search

Xxx121 — Wed, 22 Mar 2023 14:43:05 GMT

Please tell me how to turn off my safe search before I leave an go to another network

Re: Turn off safe search

XRaySpeX — Wed, 22 Mar 2023 14:47:43 GMT

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Turn off safe search

Shaz702 — Sat, 19 Aug 2023 10:30:40 GMT

Basically you can't not on this network, I was previously with Orange long ago and they rebranded to EE not even sure how to pronounce that, but I used to have problems with this content lock all the time so left them, I've been with another provider no problem but their data allowance is very stingy so I've returned to EE but soon as I'm on it I have the same problem again so I've tried 150 I've tried talking with the store staff but their hands are tied they can't remove it they're not permitted, I've tried the app but that's useless, and I've spoken to customer service number that the store staff gave me twice but still nothing, I've switched my phone off and on still nothing it's been a pain in my **bleep**, my suggestion switch to another network provider.

Re: Turn off safe search

James_B — Sat, 19 Aug 2023 11:21:39 GMT

Hi @Shaz702,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: Turn off safe search

Shaz702 — Sat, 19 Aug 2023 14:01:19 GMT

You can't,

I've recently re joined EE as years ago I was with Orange then they rebranded to EE not even sure how to pronounce that but I now I've come back as my previous network provider's data allowance is a tad stingy, but I just remembered as to why I left I've got a content lock on my browsing, I've tried 150, I've tried the app but that's useless I've popped in to the store but the nice staff's hands are tied they can't remove it they're not permitted, I've tried the number that the store staff gave me twice, I've spoken to two different customers service people in billing department but it's still locked,

Maybe it's time for me to ditch this network as it's a lemon, I need this removed but it's just not going to happen.

Re: Turn off safe search

Shaz702 — Sat, 19 Aug 2023 14:04:10 GMT

I tried the EE store with my passport but they can't remove it they're not permitted the staff informed me that they don't have access or they're not allowed access to anyone's account, basically once it's on you can't remove it and I've tried everything

Re: Turn off safe search

James_B — Sat, 19 Aug 2023 14:14:23 GMT

Hi @Shaz702,

Welcome to the EE Community. 🙂

Have you tried removing it at My EE - Content unlock?

James

Re: Turn off safe search

florinbarbu — Mon, 16 Oct 2023 09:12:31 GMT

turn of safe search

Re: Turn off safe search

florinbarbu — Mon, 16 Oct 2023 09:16:53 GMT

how do i turn of safe search??

Re: Turn off safe search

Katie_B — Mon, 16 Oct 2023 09:28:05 GMT

Hello @florinbarbu.

Welcome to the community.

You can turn off parental controls on pay as you go by either giving us a call on 150 or visiting your local EE Store with photo ID.

Katie

Re: Turn off safe search

Katie_B — Mon, 16 Oct 2023 09:39:31 GMT

Hello @florinbarbu.

Welcome to the community.

You can turn off parental controls on pay as you go by either giving us a call on 150 or visiting your local EE Store with photo ID.

Katie

Re: Turn off safe search

florinbarbu — Mon, 16 Oct 2023 09:42:48 GMT

im not in uk. im in france right now. and i dunnow why i cant call the numbers in uk??

Re: Turn off safe search

Katie_B — Mon, 16 Oct 2023 09:43:53 GMT

Hi @florinbarbu.

Do you have credit available?

Have you purchased a pass to use your pack?

Roaming is now chargeable for both pay as you go and pay monthly customers.

Katie

Re: Turn off safe search

florinbarbu — Mon, 16 Oct 2023 09:45:31 GMT

yes. i have contract im not on pay as you go. i have everything up to date. just safe search cant take it of. ???

Re: Turn off safe search

Katie_B — Mon, 16 Oct 2023 09:51:14 GMT

Hi @florinbarbu.

Did you activate roaming by texting ROAMING to 150 before leaving the UK?

Safe search is best known as parental control/content lock and can be removed for pay monthly customers in your EE online account.

More information can be found HERE.

Katie

Re: Turn off safe search

Heapdes33 — Wed, 31 Jul 2024 05:43:47 GMT

Pay monthly

Re: Turn off safe search

Leanne_T — Wed, 31 Jul 2024 08:46:05 GMT

Hi @Heapdes33

Thanks for coming to the community 🙂

Do you wish to remove the content lock?

If so, please see our How Do I Turn On Parental Controls on My Device? Help page.

Leanne.

Re: Turn off safe search

Jel13 — Tue, 10 Sep 2024 16:42:51 GMT

Yeah

Re: Turn off safe search

Lesley_W — Tue, 10 Sep 2024 17:28:02 GMT

Hi @Jel13

Welcome to our community.

Are you also having trouble removing your content lock? Are you pay monthly or pay as you go?

Lesley

Re: Turn off safe search

Prathees — Wed, 20 Aug 2025 19:50:52 GMT

please off for the safe search