topic Re: EE App not working, 'manage' option not available in EE app and website

EE App not working, 'manage' option not available

Alasdair4 — Tue, 23 Dec 2025 15:49:51 GMT

I agree, clicking 'Manage' either in the web page or in the App does not allow me to link my Mobile.

[Mod edit: Added title]

Re: EE App not working, 'manage' option not available

Alex_H — Tue, 23 Dec 2025 14:18:36 GMT

Hi @Alasdair4,

Welcome to the EE Community

If you do not have your mobile linked up to your online account yet, when you first login try to select the profile button in the top right and then on the profile page is the Link a product button, click that and follow the process to get your account linked up.

Alex

Re: EE App not working, 'manage' option not available

Alasdair4 — Tue, 23 Dec 2025 14:47:23 GMT

Thank you Alex, I thought I did this but there may be a confusion about which number to give for linking (?) - it is more than two weeks past I sent the PAC number to get back my old mobile number, so assuming the number change worked, in attempting to do the Linking, I gave my mobile number, rather than the number that came with the EE SIM. It may be the PAC process did not complete?. I can find no confirmation message from EE about it.

Re: EE App not working, 'manage' option not available

Alex_H — Tue, 23 Dec 2025 15:02:39 GMT

@Alasdair4 Generally a transfer of your number via PAC code will complete in 1-2 working days so it should have been completed by now. When you call someone what number does it show as calling? Or if you text NUMBER to 150 from your EE SIM what does it report back?

That will be your current number and the one you would enter on the link a product page if needing to link it to your online account.

Alex

Re: EE App not working, 'manage' option not available

Alasdair4 — Thu, 25 Dec 2025 02:04:42 GMT

How can I check the Parental Control settings for my PAYG mobile?

Re: EE App not working, 'manage' option not available

Alasdair4 — Thu, 25 Dec 2025 02:08:57 GMT

Dear Alex, thank you for your helpful reply. I did this and it seems that somehow when I tried to make the change to my old number by sending the PAC code, it did not happen. The phone is still showing the number I received with the SIM to join EE.

Re: EE App not working, 'manage' option not available

Katie_B — Thu, 25 Dec 2025 08:57:45 GMT

Hi @Alasdair4.

Thanks for getting back to us.

In this case you would need to use the number which came with your SIM to link your account.

You will need to give us a call so our customer care team can look into your number port.

Katie 🙂

Re: EE App not working, 'manage' option not available

Katie_B — Thu, 25 Dec 2025 09:06:46 GMT

Hi @Alasdair4.

To remove parental control on a pay as you go account you would need to either give us a call or visit your local EE Store with photo ID.

This can't be removed via your online account.

Katie