topic Re: Can’t seem to get on manage account in EE app and website

Can’t seem to get on manage account

demiii1 — Thu, 18 Dec 2025 10:14:20 GMT

It won’t let me on been like this for 4 days now

Re: Can’t seem to get on manage account

Schockwave — Thu, 18 Dec 2025 11:04:22 GMT

Welcome to the community,

Have you uninstalled the app, rebooted your device and reinstalled the app? If you have, I would ring customer service and get them to do an account refresh, this often solves the problem.

Are you able to ;log-in via the website to your account, by any chance?

Re: Can’t seem to get on manage account

demiii1 — Thu, 18 Dec 2025 12:33:39 GMT

It not my phone it the website and app there both not working I have try on other people phones and still not working

Re: Can’t seem to get on manage account

Ritu_D — Thu, 18 Dec 2025 13:13:20 GMT

Hi @demiii1

Thanks for confirming it both the app and website.

Have you tried the steps Schockwave mentioned above? Uninstalling the app and re-installing it?

If that doesn't work, give our Customer guides a call and they can take a look into this for you.

Thanks

Ritu

Re: Can’t seem to get on manage account

demiii1 — Thu, 18 Dec 2025 13:42:39 GMT

Yes I have

Re: Can’t seem to get on manage account

Ritu_D — Thu, 18 Dec 2025 13:44:27 GMT

Thanks for confirming @demiii1

What did our guides advise when you called?

Ritu

Re: Can’t seem to get on manage account

Evsy71 — Thu, 18 Dec 2025 16:57:05 GMT

I'm having the same issue. Is there any update on what is causing it?

Re: Can’t seem to get on manage account

Davemc631 — Thu, 18 Dec 2025 19:02:58 GMT

Having the same issue, not good 😠

Re: Can’t seem to get on manage account

Ali_A — Fri, 19 Dec 2025 15:29:34 GMT

Hi @Evsy71 & @Davemc631

Please give Customer Service a call where a guide in the technical team can check your accounts are set up correctly, and refresh the access if needed.

Thanks

Ali

Re: Can’t seem to get on manage account

Nvh2009 — Sat, 20 Dec 2025 03:37:01 GMT

Did you get this sorted? I am having the same problem and it’s impossible to find any online help

Re: Can’t seem to get on manage account

Nvh2009 — Sat, 20 Dec 2025 03:39:22 GMT

surely it’s an EE software glitch

Re: Can’t seem to get on manage account

Debbie_G — Sat, 20 Dec 2025 11:10:36 GMT

Hi @Nvh2009.

Thanks for coming to the community.
If you’ve already tried the suggested steps and you're still having issues managing your account, I'd recommend getting in touch with our team over the phone.

They’ll be able to access your account, investigate further, and escalate if needed.

Debbie

Re: Can’t seem to get on manage account

Evsy71 — Sun, 21 Dec 2025 12:58:01 GMT

I'm unable to pay my bill

Re: Can’t seem to get on manage account

Nollid37 — Sun, 21 Dec 2025 13:27:56 GMT

The problem is at your end so please sort it. Obviously as many people have the same problem it must be you.

Re: Can’t seem to get on manage account

Nollid37 — Sun, 21 Dec 2025 13:29:58 GMT

EEmust sort this out for it’s customers. Stop thinking it’s an individual problem, it isn’t. Who is the CEO now please?

Re: Can’t seem to get on manage account

Rach_H — Sun, 21 Dec 2025 15:58:19 GMT

Hi @Evsy71,

Welcome to the Community!

If you are having trouble logging into your account to make a payment then you can call 150 and use our automated service to do so, or you can use our faster payment page to make a payment without logging in.

If you're not able to pay your bill due to financial difficulty then we do offer a range of support options to help you with this.

Rach

Re: Can’t seem to get on manage account

Rach_H — Sun, 21 Dec 2025 16:00:09 GMT

Hi @Nollid37,

Welcome to the Community!

If you are having difficulty with any part of our service then I would recommend speaking with our team, who will be able to log that you're impacted, and work to get this recitified. You can also make a complaint if you're not satisfied.

Rach

Re: Can’t seem to get on manage account

demiii1 — Sun, 21 Dec 2025 16:56:02 GMT

Having the same problem still

Re: Can’t seem to get on manage account

Chris_S — Mon, 22 Dec 2025 09:09:02 GMT

Hi @demiii1,

Have you tried heading to our Ways to pay your mobile bill to see all of the ways that your bill can be paid?

Chris S

Re: Can’t seem to get on manage account

Gozzie0 — Tue, 06 Jan 2026 11:12:46 GMT

I've been having the same problem for the past 3 weeks. After insisting a phone call back from Tech, they only just found out how to fix it 10 mins prior (not the back office team working the main issue but the front line Tech team that are just as frustrated as all the other customers not getting any answers to the issue). Turns out a bunch of customers had their contact number accidently deleted from their account. Once this was added back in to my account, I was instantly able to access both the EE App and Manage my account via a browser. Good Luck!