topic Re: App in EE app and website

App

rhonasd — Sat, 20 Dec 2025 11:06:49 GMT

Is anyone else having problems with ee app and website login ?

Re: App

Rach_H — Sat, 20 Dec 2025 15:34:52 GMT

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your account. Could you let me know a little more about what's happening?

Rach

Re: App

NickC6 — Sat, 20 Dec 2025 20:51:17 GMT

Hi, yes I am. I have been moved over from BT to EE on a new contract and cant log into either the app or website on any device. Can I still set up the new EE hub/tv box I havd been sent please?

Re: App

Christopher_G — Sun, 21 Dec 2025 10:35:48 GMT

Hi @NickC6

Welcome to the community.

If your broadband is active with EE, you should be able to set up your new router.

What happens when you try to login? Do you get any error messages?

Chris

Re: App

rhonasd — Sun, 21 Dec 2025 11:34:04 GMT

Just have mobiles , been trying log in to sort out bill ,guess they don't want paid. I know you can pay other ways but I only pay online.

Re: App

Christopher_G — Sun, 21 Dec 2025 12:09:30 GMT

OK, thanks @rhonasd

Please try paying online using a different device or browser. I know you mentioned that you know of other payment methods, but you can see them all here on our Ways to pay your EE Mobile bill help page, in case you'd like to try another way too.

If you're still having problems, I suggest speaking with our customer support team so they can help you get access. Alternatively, if you're near an EE Store, they'll be able to help you too.

Chris