topic ee app in EE app and website

ee app

Rob19541 — Sun, 21 Dec 2025 09:31:24 GMT

I cant get passed the second fingerprint stage before the app comes up with the "we've got a problem" message. I have switched off, re innstalled etc. Any ideas?

Re: ee app

Northerner — Sun, 21 Dec 2025 09:44:31 GMT

Hi @Rob19541

What device.

Are you using WiFi.

Thanks

Re: ee app

Rob19541 — Mon, 22 Dec 2025 16:05:33 GMT

Thanks for your response - Huawai P30 lite, yes, I am using wifi.

Re: ee app

Alex_H — Mon, 22 Dec 2025 17:33:22 GMT

@Rob19541 Is this when trying to setup a biometric login when you first login to the app? If you try logging out of the app by selecting the profile in the top right and then the log out button, it will take you back to first time setup, if you select to skip using fingerprint login are you able to login ok or do you still have issues without the fingerprint?

Are you able to get logged into your online account on a web browser without error?

Alex

Re: ee app

Rob19541 — Mon, 29 Dec 2025 17:57:29 GMT

Thanks for responding - seems to have sorted itself out, fingers crossed......

Sent from Outlook for Android<>

Re: ee app

Chris_S — Tue, 30 Dec 2025 08:35:16 GMT

That's great news @Rob19541

Thank you for updating us.

If you need any further help, just let us know.

Chris S